About Canopy

Canopy is revolutionizing oncology care. Our cutting-edge technology platform equips oncology practices with advanced tools for remote patient monitoring, symptom tracking, and intelligent decision support. By prioritizing patients who need extra care, we're not just improving outcomes—we’re transforming the way oncology care is delivered.

Your Mission

We're seeking a dynamic Senior Customer Success Manager to champion our largest, rapidly growing customer segment. In this pivotal role, you'll own the complete experience for a portfolio of leading cancer centers utilizing Canopy's innovative software. You'll forge strong, lasting relationships with key stakeholders, from C-suite executives to nurs leaders, and craft strategies that not only meet but exceed their expectations. Your ultimate goal? To drive product value, maximize customer satisfaction, and minimize churn, all while playing a key role in our rapid growth.

Reporting directly to the Head of Customer Solutions and Operations, you will be instrumental in shaping our customer success strategy and ensuring our clients achieve their goals.

What You’ll Do

• Be a Trusted Advisor – Build and nurture relationships with our largest customers (1M+ ARR), becoming their go-to expert for leveraging Canopy's platform.
• Engage and Influence – Partner with CEOs, C-level leaders, and nurse leaders to understand their challenges and deliver tailored solutions that improve patient care and operational efficiency.
• Drive Growth – Identify expansion opportunities within existing accounts to deepen partnerships and increase Canopy’s impact.
• Ensure Customer Delight– Lead initiatives that increase customer satisfaction, retention, and product adoption.
• Champion Seamless Implementation – Oversee new implementations and user training to ensure a smooth and successful onboarding experience.
• Be the Voice of the Customer – Gather customer insights, advocate for their needs, and collaborate with our CS and product teams to translate feedback into impactful solutions.

What You’ll Bring

• 4+ years of experience in Customer Success, Consulting, or Account Management within an enterprise SaaS environment (experience with strategic accounts required).
• A "No Task is Too Small" Attitude – You thrive in a fast-paced, high-growth environment and are willing to roll up your sleeves.
• Strong Analytical Skills – You use data to identify risks and opportunities and drive meaningful improvements.
• Resilience & Growth Mindset – Confident, adaptable, and open to feedback, with the ability to perform under pressure.
• Customer Obsession – A passion for innovation and influencing product roadmaps by advocating for customer needs.
• Willingness to Travel – Up to 50% travel (flexible), particularly within Texas.
• Passion for Innovation – A strong interest in healthcare technology and an ability to advocate for customer-driven product improvements.
• Bachelor’s Degree Required

Bonus Points

• Experience in oncology or healthcare technology is a plus.

Location & Work Environment

• Remote Friendly! We embrace a hybrid/remote culture. While we welcome remote candidates, NYC-based hires are expected to work 3-4 days per week in our Chelsea coworking space.

Benefits

💰 Competitive Compensation
We offer a compelling salary and equity package to recognize and reward your contributions.

🩺 Comprehensive Benefits
Our robust benefits package includes:

• Medical, dental, and vision coverage (select plans fully covered)
• Flexible Spending Account (FSA)
• Commuter benefits
• Life insurance
• Short- and long-term disability coverage
• 401(k) to support your financial future

🌴 Flexible PTO
Recharge with our flexible PTO policy, designed to help you maintain a healthy work-life balance.

🏢 Inspiring Workspaces & Travel Perks

• Enjoy a vibrant, collaborative coworking space in Chelsea.
• Depending on your role, you may have opportunities to travel to client sites, our Tel Aviv office, or other destinations.

🌍 Hybrid & Remote Work Flexibility
We embrace a hybrid/remote culture, empowering you to work from where you thrive. While we are open to remote work for the right person, NYC-based employees are expected to come into the office.

EEO Statement

Canopy is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.