Sr. Fraud Specialist
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $8 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Our Fraud team strives to build trust with our members by performing all aspects of fraud monitoring and investigations. The team works diligently monitoring accounts and transactions to keep fraud and nefarious behavior off the platform, ensuring all members have the most secure and seamless experience using HoneyBook’s financial products. You will be a part of a small, rapidly growing team where your fraud intuition, feedback, and customer advocacy will be used to shape the team and make an impact at the company and for our members.
Here are a few of the things you will do:
- Perform daily reviews to minimize fraudulent transactions and vendors on the platform
- Contact members via phone and/or email to validate account information and/or transaction activity
- Provide ongoing fraud support to the Member Experience team
- Partner with Disputes on investigating fraud trends stemming from incoming chargebacks
- Own and project manage strategic initiatives affecting our team and the broader company
- Collaborate with cross-functional teams to impact change and influence decisions
- Train new team members on fraud processes, and handle fraud escalations from the team
- Provide preventative measure recommendations to mitigate new and emerging fraud trends
Here is what we’re looking for in a candidate:
- Curiosity and passion for fraud prevention: if something seems off, you want to investigate what’s going on and solve root problems
- Passion for continuous learning and willingness to provide domain expertise to cross functional partners as our company grows its product and features
- Understand the importance of excellent customer service via telephone and email
- You’re a self starter that can manage time effectively and prioritize workload
Here is what is needed:
- 2+ years specific fintech experience in Fraud
- Proven track record identifying and screening for suspicious/ fraudulent transactions
- Critical thinking and data-based decision making skills
- Successfully contributed to early stage teams where processes and products are evolving
- Comfortable navigating multiple screens and systems simultaneously
The good stuff:
- Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
- Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
- Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
- Compensation: We offer a competitive salary + meaningful equity based on merit. The base range for this position in the Bay Area is $72,000-90,000.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.
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