We are looking for a Operations & Process Coordinator to help manage and improve our internal operational processes. This role will focus on monitoring SLAs, tracking tasks and deliverables, creating structured work plans, and providing clear reporting to ensure teams stay aligned and operational commitments are met.

This is a full-time position, with flexibility to work during U.S. business hours when needed.

• Monitor and track internal SLAs to ensure teams meet agreed timelines and commitments.
• Follow up on open tasks, deliverables, and action items across internal teams.
• Create and maintain structured work plans and methodological processes to improve operational efficiency.
• Identify delays, bottlenecks, and recurring issues and help drive them toward resolution.
• Prepare regular reports and dashboards on SLA performance, task status, and operational metrics.
• Coordinate communication between relevant internal stakeholders to ensure alignment and timely execution.
• Maintain accurate documentation of processes, workflows, and operational procedures.
• Support the continuous improvement of internal processes and ways of working.
• Identify opportunities to improve visibility, accountability, and efficiency across teams.

• 1–2 years of experience in operations, project coordination, customer operations, or a similar role.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and follow up consistently until completion.
• Strong attention to detail and a structured, process-oriented approach.
• Good analytical and reporting skills, with strong Excel/Google Sheets capabilities.
• Excellent communication skills and the ability to work effectively with different internal teams.
• Ability to identify problems, ask the right questions, and drive issues toward resolution.
• Strong written and verbal English communication skills.
• Comfortable working independently in a fast-paced environment.
• Willingness and flexibility to work during U.S. business hours when required.